Domestic and international shipping and postage charges are complimentary for all purchases. We do not deliver to post office boxes.

We accept payments by major credit cards including MasterCard, Visa and American Express, along with payments via Google Pay and Apple Pay.

Can the length of my necklace be adjusted?

What are the steps when buying a custom-made engagement ring or jewellery piece?

How long does it take to produce a custom-made piece?

Can I make changes to my custom-made piece once you have started making it?

How do I best care for and maintain my new jewellery purchase?

Fairfax & Roberts offers complimentary gift wrapping on all jewellery, watches and homewares.

Ensure your necklace looks as good as it did when you received it with our five top care and maintenance tips:

1. Check your necklace yearly by a trusted jeweller. At Fairfax & Roberts, we offer our clients complimentary jewellery checks where we review each stone setting to ensure the gemstones are secure. 

2. Clean your necklace regularly –  this can be done by a jeweller or at home generic window cleaner and soft-bristled toothbrush (only for certain gemstones).

3. Store your necklace safely – either in a jewellery box or jewellery pouch.

4. Remove your necklace when conducting any kind of rigorous physical activity such as swimming, going to the gym and cleaning.

5. Avoid sleeping in necklaces as your hair can get caught in the chain. When storing necklaces, clip the clasp so the chain does not tangle.

We do not issue refunds for change of mind or incorrect decision. Products can be exchanged for a product of equal or greater value, or for a customer credit. Exchanges are only applicable to purchases that have not been worn (in the case of jewellery) or used at any time and in the original packaging. We require a receipt or proof of purchase. For third party goods, please do not send your purchase back to the manufacturer. Exchanges for change of mind are accepted up to 30 days after the date of purchase. Some types of goods are exempt from being returned, including but not limited to sale items, bespoke items, gift cards. You may choose a repair, exchange, or refund if there is a proven major product defect. 

For Homewares, if you establish that a Product has a Major Defect or a failure that cannot be remedied, then you must return the Product to us within seven (7) days. For returns received by mail, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. For full detail on Return & Exchanges please refer to our Terms & Conditions.