Returns & Exchanges

We accept returns for a full refund within seven days from the purchase date for change of mind or incorrect decision; for in person and online purchases. After the seven day time period, products can be exchanged for a product of equal or greater value, or for a customer credit.

Refunds and exchanges are only applicable to purchases that have not been worn (in the case of jewellery and watches) or used at any time and in the original packaging. To complete your return, we require a receipt or proof of purchase. For third party goods, please do not send your purchase back to the manufacturer. Exchanges for change of mind are accepted up to 30 days after the date of purchase. Some types of goods are exempt from being returned for a refund or exchange, including but not limited to sale items, bespoke and/or made-to-order items and gift cards. You may choose a repair, exchange or refund if there is a proven major product defect.

For Homewares, if you establish that a Product has a Major Defect or a failure that cannot be remedied, then you must return the Product to us within seven (7) days.

For returns received by mail, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. For full detail on Return & Exchanges please refer to our Terms & Conditions.