our bespoke process

Our bespoke process sets us apart. Work with us to create a truly remarkable piece that reflects your personal sense of style.


Visit our flagship showroom and meet with a jewellery expert to discuss metals, stones and design. Bring your own ideas or be inspired by our beautiful jewellery in store.

detailed sketches

Select the stone that’s right for you and our designers will create detailed sketches to capture your vision of the piece. If you’d like to make a change, just let us know - we offer ongoing consultation until your design is picture perfect.

final design selection

Once you’ve made your final selection, we will provide you with a quote for your perfect piece.

crafting your design

Once we have received your deposit, our in-house jewellers begin work on your bespoke design. Our artisans meticulously hand-carve, hand-set and carefully hand-finish your piece, which will be ready for collection, or delivery, in 3 - 4 weeks.

the presentation

Final payment is made and your jewellery is placed in a beautiful Fairfax & Roberts wooden box. If it’s a gift we’ll also wrap it for you, ready for presentation.

a timeless symbol

Your beautiful design is adored and appreciated for years to come.

the heirloom

Sometimes older pieces can have strong sentimental value but their design may no longer reflect the era or their new owner’s personal style. Our talented designers are able to breathe new life into your most treasured pieces of family history, reviving them for use by the next generation.

We create a link between those who wore the original pieces and future generations in a completely unique piece of jewellery that tells the story of your family. Your precious items are in safe hands with our expert craftspeople; they will ensure the new piece honours your family’s heritage and are able to combine one or more existing pieces, plus incorporate new stones, to create something that’s truly one of a kind.

Speak with us about your family’s heirloom pieces and write the next chapter of your history. Call us on 02 9232 8510, and arrange a convenient time to bring your items into our showroom.

Let us restore your family jewels to their former glory

Our expert jewellers can repair any of your broken or damaged pieces to their original pristine condition. Trust us to look after your most loved pieces with the same dedication to quality and service that we show to all our jewellery.

We have the experience and tools to restore your most delicate pieces and jewellery that is decades, or even centuries, old. Our specialists will let you know exactly what kind of repairs they recommend and how long they will take.

A Bespoke Engagement Ring


Speak with our design team about your bespoke jewellery requirements

To begin work on your own unique piece, simply visit us in our flagship store in Sydney or speak with us now on 02 9232 8510. You can also leave your details below, and we’ll be in touch soon.