Domestic and international shipping and postage charges are complimentary for all purchases. We do not deliver to post office boxes.

We accept payments by major credit cards including MasterCard, Visa and American Express, along with payments via Google Pay and Apple Pay.

Fairfax & Roberts offers complimentary gift wrapping on all jewellery, watches and homewares.

All Fairfax & Roberts Home pieces are unsuitable for oven and freezer use. Avoid rapid changes in temperature to minimise risk of cracking and shattering. Use a soft cloth to separate items when storing to prevent scratching. Dishwasher If choosing to use a dishwasher to clean porcelain, select a ‘Gentle/Mild Wash’ cycle using a liquid-only detergent and decalcification agent to minimise decoration abrasion. Once the wash cycle is complete, open your dishwasher door to prevent condensation. Precious Metals Gold and platinum rim decorations on porcelain have been tested for 1,000 wash cycles in dishwashers. When using a dishwasher for pieces with precious metal detailing, select a ‘Gentle/Mild Wash’ cycle using a liquid-only detergent and decalcification agent to minimise decoration abrasion. All precious metal rimmed porcelain is unsuitable for microwave ovens. Handwashing For all porcelain items, it is best to use a liquid detergent and non-abrasive cloth.

We do not issue refunds for change of mind or incorrect decision. Products can be exchanged for a product of equal or greater value, or for a customer credit. Exchanges are only applicable to purchases that have not been worn (in the case of jewellery) or used at any time and in the original packaging. We require a receipt or proof of purchase. For third party goods, please do not send your purchase back to the manufacturer. Exchanges for change of mind are accepted up to 30 days after the date of purchase. Some types of goods are exempt from being returned, including but not limited to sale items, bespoke items, gift cards. You may choose a repair, exchange, or refund if there is a proven major product defect. 

For Homewares, if you establish that a Product has a Major Defect or a failure that cannot be remedied, then you must return the Product to us within seven (7) days. For returns received by mail, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. For full detail on Return & Exchanges please refer to our Terms & Conditions.